Help Center

Welcome to Care to Beauty! We're so glad you've found our store. Enjoy this lovely picture we took at the end of 2019 and explore the links to meet our team and learn more about our mission and values. 

Care to Beauty is all about simplifying your way to beauty and skincare. Wherever you are in the world, we believe you deserve the very best products. Based in Europe, we curate our catalog by including both our favorite brands and the ones you are also craving. We want to ensure that you will find everything your skin needs in just one place. Therefore, we spend hours and hours searching for the next big ingredient, or the most wanted toner, or even the sunscreen everyone is raving about. We keep expanding our collection by adding the best of the best, from the big brands that everyone loves to the natural and vegan ones and even some niche indie brands that we find have a great selection of products.

Buying at Care to Beauty is very simple and easy.
Just add the products to the shopping cart, proceed to checkout, select the delivery method, proceed to payment and "order"!
Please check the entire procedure (shopping cart » checkout » purchase) and all options in detail bellow.

If you have an user account please login (optional step).
If you don't and don't want to create an account you can make your purchase as a guest (without registration).

You can find your products in our store by browsing the menu and categories or searching on the search box for the name of the product / brand.
When you find the product (s) you want to buy, follow the next steps:

1) Select the product (s).
2) Click "add to cart". You can continue to buy other products or complete your order. When you click on "cart" at the top of the page, please select the option "view all" and you will go to the shopping cart page.
3) at the shopping cart, check that all the products you want have been added.

On this page, you can change the quantity or remove them from the cart.
After verifying that you have all the desired products, you must click on “proceed to checkout”.

Please be aware that if name and address are in Arabic, Mandarin, Hebrew or other variants, your shipment may be blocked due to the non-recognition of characters by the carrier and retention for lack of information in Portuguese Customs. To avoid delays please fill these data in English characters and provide full name and address.

We ship worldwide. The shipping cost and delivery time depend on the products type, on the weight of the order, country of destination and method of delivery chosen.
When you fill the delivery address and select the delivery method pretended, the shipping cost and the delivery time will appear immediately.

If your delivery is to an island, please select the country to which it belongs.

Depending on the delivery country we have minimum order amount for free shipping.

It may happen that although your order has the value referenced for free shipping, you will still be charge for it. This includes situations of:

• an order with high weight,
• an order with a product that requires a specific transport method (perfumes by air transport) 
• products included in marketing campaign non cumulative with free shipping.

In our catalog there are products with flammable substances, such as perfumes or aerosols, which are subject to transport special conditions and that have some restrictions.
Care to Beauty is certified to ship dangerous goods.

We only ship aerosols from Portugal to some countries which can be transported by land – DHL or, in exceptional cases, by Post in the case of Mainland Portugal. (

1) Within the available payment methods, please select the most convenient for you.
Please note that we do not have cash on delivery.
If you choose to pay with a credit card, enter the card number, security code and expiry date of your card. Note: We ensure that the data on your card or cards is protected using PCI DSS v3.2 security standards.
You can also choose to pay by PayPal, Google Pay or Apple Pay depending on the device you´re using.
There are some payment methods that are specific to some countries and are only available in those countries.

Examples:
Belgium - Bancontact and SOFORT;
Brazil - Saldo EBANX, Débito Online and Boleto Bancário;
Colombia - PSE - Pago Seguros en Línea;
Germany - Giropay and SOFORT;
Netherlands - iDEAL and SOFORT;
Poland - Przelewy24 (P24);
Portugal - Multibanco e MBway
Mexico - Tarjeta de Credito Mexicana and OXXO

All payments are made in the displayed currency. At the check out, the value that is displayed in the total is accurately the value charged after you click "place order"

2) If you have a promotional/discount code, enter it in the "discount" field and click on "apply coupon". Your discount will be added to your order.  
We suggest that you “copy” and “paste” the code sent by email in this field. Please note:
You can only use the discount code 1 time and 1 code per order.
The discount codes may not accumulate with some campaigns happening at the time of your purchase, ex: Black Friday
Please check the conditions and expiry date of your discount code.

confirm all details before proceeding with payment, clicking on “place order”.
 

After making the payment and finalizing the order, you will receive an email confirming your order.
The invoice will be available for download in your personal area (in case you have placed the order with the login) or through the shipping confirmation email.

Please note:
Samples are shipped randomly and their shipment is limited to existing stock. They are not mentioned on the shopping cart or order confirmation email.

Samples are not shipped on orders with delivery in countries with customs restrictions.

We ship worldwide from Portugal.

The shipping cost and delivery time depend on the products type, on the weight of the order, country of destination and method of delivery chosen.
When you  fill the delivery address and select the delivery method pretended, the shipping cost and the delivery time will appear immediately. 

If your delivery is to an island, please select the country to which it belongs.

Depending on the delivery country we have minimum order amount for free shipping.

If you have a promotional/discount code, you´ll apply it at the check out moment, when you have your shopping bag with the products needed and you click on "proceed to checkout".

At the checkout, below the payment method box, enter the discount code and click on "apply coupon". Your discount will be added to your order. 
We suggest that you “copy” and “paste” the code sent by email in this field.

Please note:
You can only use the discount code 1 time and 1 code per order.
The discount codes may not accumulate with some campaigns happening at the time of your purchase, ex: Black Friday
Please check the conditions and expiry date of your discount code.

Care to Beauty allows payment by Debit or Credit Cards and by Paypal.
We are sorry but we do not offer cash on delivery as a payment method.

If you choose to pay with a credit card, you´ll have to enter the card number, security code and expiry date of your card. We ensure that the data on your card or cards is protected using PCI DSS v3.2 security standards.
You can also choose to pay by Google Pay or Apple Pay depending on the device you´re using.

There are some payment methods that are specific to some countries and are only available in those countries.

Examples:
Belgium - Bancontact and SOFORT;
Brazil - Saldo EBANX, Débito Online and Boleto Bancário;
Colombia - PSE - Pago Seguros en Línea;
Germany - Giropay and SOFORT;
Netherlands - iDEAL and SOFORT;
Poland - Przelewy24 (P24);
Portugal - Multibanco e MBway
Mexico - Tarjeta de Credito Mexicana and OXXO