Help Center

Care To Beauty Limited , PT513675604, is a company based in Rua Tenente Coronel Sarmento, N.º 59, Edifício Infante, Bloco B, R/C Loja B 9000-020 Funchal - Portugal, is the brand owner of the trademark Care To Beauty, operates via www.caretobeauty.com and is a multibrand retailer of health, hygiene and beauty products and accessories.

These general Terms and Conditions apply to all visitors to the website as well as any business transactions through this online store. The website navigation and purchase of any product on our website imply acceptance of all the following terms and conditions.

Care to Beauty reserves the right to change these conditions without notice, and any changes will be published on our website.

Care to Beauty ensures complete confidentiality of all data provided. Please check our Privacy Policy here .

The customer may, at any time, request the cancellation of the newsletter subscription by unsubscribing it via one of the newsletter, or simply filling out the contact form with their details (name and email) stating "I do not wish to receive further communications from Care to Beauty".

At any time, customers can access their account and change their personal data or cancel the account. Please check all information about how to manage your account here.

Carriers apply the transport cost according to the destination country, weight and volume of the items.

The freight is calculated and displayed automatically on our website (checkout page), after selection of the destination country. Please check all information about delivery costs here.

Exclusivity of Promotional Codes: Promotional codes provided by Care to Beauty are personal and non-transferable, intended exclusively for the user for whom they were created. Sharing, reproducing, or using these codes by third parties without the express authorization of Care to Beauty is strictly prohibited.

(Accordingly with art. 13.º and 14.º Industrial Property Code (Decree-Law n.º 110/2018).)

Prohibition of Redistribution: Promotional codes issued by Care to Beauty may not be published, distributed, or made available on any public platform, such as discount websites, browser extensions, or social media, without prior written consent. (Accordingly with art. 318.º of Industrial Property Code, that regulates the illicit use of brands or logos).

Unauthorized Use: The use of promotional codes through unauthorized means, including but not limited to browser extensions, automated tools, or third-party websites, constitutes a violation of our Terms and Conditions and may result in the cancellation of the order or the suspension of the user’s account. (Accordingly with General Conditions of Contracts Act, Decree-Law 446/85, art. 15º and 16º).

Purpose of Promotional Codes: Promotional codes are provided for exclusive use on the Care to Beauty website, in accordance with the specific conditions outlined at the time of issuance. Any attempt to use them for other purposes is strictly prohibited. (Consumer Protection Law, Law no. 24/96, art. 6º).

Measures in Case of Violation:

1. Order Cancellation: Care to Beauty reserves the right to cancel any orders in which promotional codes obtained through unauthorized means or in violation of our Terms and Conditions are used. (Accordingly with the Portuguese Civil Code (art. 217º, on the statement of will and simulation).
2. Account Suspension: If patterns of improper or unauthorized use of promotional codes are identified, Care to Beauty may suspend or terminate the account of the responsible user. (Accordingly with art. 29º and 30º of the GDPR - General Data Protection Regulation, where applicable.)

Reservation of Rights: Care to Beauty reserves the right to monitor and restrict the use of promotional codes, ensuring they are used only by authorized recipients. (Accordingly with the Industrial Property Code (art. 311º and 318º). Collaboration with Authorities: In cases of sharing or misuse of promotional codes, Care to Beauty may take the necessary legal measures, including contacting the relevant authorities to protect its rights. (Under the Industrial Property Code, art. 327º and 330º, and the Portuguese Civil Code, art. 334º on abuse of rights).

All orders shipped by Care to Beauty have a tracking code associated, sent by email as soon as your order is shipped. The result is given by DHL, UPS, Fedex, Portuguese or destination country postal services tracking pages. As an exception, a few destination countries do not guarantee full tracking. We clearly mention these cases on the order’s checkout page, as “No tracking” on the shipping method option. If you notice any lack of information and the shipping method is standard shipping, to have more accurate details of the delivery status you can track the order on “track & trace” webpage of the destination country’s postal company: track the number we provided on the shipping confirmation email.

If shipped to non-EU countries, or a European non-EU member country, or territories with exception taxes context (for example the Canary Islands), orders can be randomly selected by customs and/or health authorities for inspection.

Duties are the customer’s responsibility. If duties are applied to the order, the value of the import tax can be applied on the value of the products plus the cost of shipping.

In certain destinations (for example Cyprus) other taxes can be charged. These values are the customer's responsibility and must be confirmed by them, considering the value of the order and the type of product.

All products available at Care to Beauty have marketing authorization and consumption in Portugal.

It is the customer's responsibility to confirm if in their country there is any law to prevent the importing and consumption of any product or substance contained in them.

In cases where there is forbidden entry of the products, various situations can occur:

• When the product is returned automatically as soon as it arrives at the destination country's customs, because it had no authorization to enter, the return of the value of products will be done in a discount voucher, minus the value of transport costs and any taxes or customs costs associated with the return.
• In shipment by express mail, returns with no authorization to enter the country of destination involve charging the customer for the returning transport costs to the origin as well as all import and customs clearance costs associated with the return. The customer will receive a voucher with the value of the products, minus the total costs for the return. We will always try to question the customer about the preference between the return of the products or the abandonment of goods and consequent destruction. In some destinations, this is not possible because the order is instantly and automatically returned to the sender. In these cases, the customer will be responsible for the full cost of return.

Care to Beauty ships worldwide from Portugal.

The delivery time after dispatch depends on the destination country and the shipping method.

The estimated delivery time is stated on the checkout page of the order and is confirmed on the shipping confirmation e-mail of the order. This period does not include the time that destination customs hold the order for inspection. Delivery periods may differ from the estimated ones in certain exceptional periods of increased e-commerce flow (examples: Black Friday, Christmas and holidays). We suggest our customer to purchase considering these aspects to have the expectations adjust and fulfilled.

Carriers do not allow us to schedule a specific time for delivery of your order, so it is important to mention the correct delivery address open to reception during working hours, for example, your workplace.

· Orders are posted in the carriers within 1 business day after payment confirmation.

· This period may be changed due to an exceptional situation such as, a payment review/validation is required, or if a product runs out of stock. In this situation the customer is contacted immediately, and a solution is provided. Customer always has the possibility to cancel the order.

Please check all information about delivery time here

Please note: We supply goods only in the usual quantity for household consumption. In specific cases (especially in the event of discounts or clearance sales), we are entitled to determine a maximum quantity that we can supply or adjust the handling, shipping and delivery time to guarantee a delivery without any issues.

For deliveries with no tracking or for orders with tracking but no delivery status update, if the destination postal services company informs the recipient that the order is lost, we offer a reshipping or a refund of the total amount of the order to the customer.

All prices of goods, including discount prices/marketing campaigns, are valid until further notice or until stocks are sold out.

All orders are processed and shipped within the working days of the Portuguese national calendar. When placed until 14:00 (GMT), they are shipped on the same day. Rare exceptions may occur, in such a case your order will be dispatched as soon as possible.

In case you want to cancel the order before it's dispatched from our warehouse, you can do it by following the link sent in your order confirmation mail “SEE ORDER DETAILS”. This is the quickest way of doing it. Only if you have any difficulty, as an alternative, you can contact immediately our Customer Care Service through our email help@caretobeauty.com, indicating the number of your order and the subject.

After the order has been dispatched, some of the couriers we work with allow you to cancel the delivery even after its dispatch. Please check all the details on the list:

• Orders shipped by Standard/ EMS service: Once the order is dispatched it is not possible to cancel the delivery.
• Orders shipped by DHL: Depending on the status of the dispatch and destination country, it’s possible to cancel the delivery. Check directly with the DHL delegation on the destination country if the cancelation is allowed here
• Orders shipped by UPS and FedEx: It’s possible to cancel the delivery, as long as there has been no delivery attempt. Please contact directly UPS here . Please contact directly FedEx here

When cancelation is not possible, as an alternative you can refuse delivery or, if you accept it, you can return the order with expenses at your own cost. Be aware that in Express Shipping methods, the refusal and return of an order has returning costs associated. Our team will support you in this matter. Cancelations by our resolutions can proceed:

• in cases of orders with strong evidence of fraud, Care to Beauty cancels and refunds the orders without any other justification, to protect all parties involved.
• in specific cases (especially in the event of discounts or clearance sales), when the quantity included in the order is very high and the order compromises our marketing campaign. We supply goods only in the usual quantity for household consumption.
• in rare cases of orders only with out-of-stock items. Care to Beauty cancels and refunds the order and notifies the customer.

Care to Beauty’s main goal is the customer’s complete satisfaction. Purchasing decisions are easy, quick and fully transparent. However, if a customer gives up on the purchase after delivery, the deadline for requesting the return and refund of a product unopened and unused is 15 days after receiving the order. The procedure implies:

1. Filling out the contact form communicating the intention to return the product. As an alternative, the customer can email us.
2. Provide the order number.
3. Mention the reference(s) of the product(s) to return.

No later than two working days, our customer care team will send you an email with all the necessary information to return the product(s).

It is essential that the customer:

· Waits for our email with the return information and saves the product(s) under the same conditions that they were received (including the package and correspondent label) in order to return it. · Note that there is a maximum period of 7 days after our validation for the return, to send the product(s) to our address according with the instructions provided by our team.

The return address is Care to Beauty, Rua José Maria Carvalho Ramos Lote 390B, 4470-407 Maia, Portugal.

After the return is received:

· We will review the product(s) within 5 working days after return reception.

· If everything complies with the return policy, the customer will receive the refund within 10 days.

For the return to be accepted, it is essential to comply with the following rules:

· The product must be sealed in its original packaging, including the protective cellophane or labels (if any). · Ensure that any marks or seals on the product’s box, including protective seals, remain intact. · Ensure that the product includes all items, such as samples, gifts, and any other components, while maintaining the original shipping conditions. Please check all the information regarding our returns and refunds policy here.

Orders shipped by standard shipping/ EMS:

An order can be returned to our warehouse due to wrong or incomplete address, unknown recipient, unclaimed order, refused delivery, etc.

Customers can track the return using the same tracking link provided for the delivery.

As soon as the return is tracked or once the order arrives at our facilities, as a solution, we can provide our customer with the following possibilities:

1. paid reshipment (if stock is available);
2. discount code in the order’s amount deducting the shipping costs;
3. refund of the order’s amount deducted of the shipping costs.

Orders shipped by DHL, UPS and FedEx:

After the addressee is contacted by the carrier and no reply or solution is provided, an order can be returned to our warehouse due to wrong or incomplete address, unknown recipient, unclaimed order, delivery refused, identification not provided, etc. In those cases, return costs are applied and our team clarifies the amount before the return starts.

As soon as the return is tracked or once the order arrives at our facilities, as a solution, we can provide our customer with the following possibilities:

1. refund of the order’s amount deducting the shipping, return costs (equal to the shipping cost) and return fee (5€);
2. discount code in the order’s amount deducting the shipping costs, return costs (equal to the shipping cost) and return fee (5€).

For all shipping methods: Returned Orders due to issues unrelated to the customer are reshipped with no extra cost or refunded totally, depending on the customer’s preference. Returned orders due to "unclaimed" reason, which means the recipient/someone was not available at the moment of the delivery attempt or, nobody collected the order on the pickup point/post office, and with no communication from the customer to our customer service team are solved with the issue of a discount code.

Return restrictions (before delivery): Returns might not be possible in cases of countries where they depend/are just allowed by customs after the clearance procedure is complete which means the payment of the customs duties is made.

In such cases, if customs duties are applied to an order and the customer refuses to pay them, the customs authorities will not permit the return of the order, and it will either be destroyed or abandoned.

Care to Beauty does not issue refunds in these situations, as the payment of customs duties is the customer's responsibility.

Refunds can be made in the following situations:

· Canceled orders (before shipment);

· Orders returned by postal services (unclaimed or refused on delivery attempt).

· Returns (returnable items);

· Valid complaints regarding damaged, incorrect, missing, or expired products must be reported within 15 days of order delivery. Complaints related to allergic reactions to products are not eligible.

Your refund will be processed within 7 business days. It will be automatically issued to the original account used to make the purchase.

As an alternative, customers can opt to receive a discount code equivalent to the value of the order/products. Discount codes are valid for 12 months from the date they are issued and can only be applied when customer is logged in to their account.

Exceptions to refunds by the same payment methods are:

1 - Orders placed more than 6 months ago and paid for using PayPal cannot be refunded through the same method. In such cases, we will request the customer to provide their bank account details for processing. 2 - Returned orders due to "unclaimed" reasons, meaning the recipient or someone was not available at the time of the delivery attempt, or the order was not collected from the pick-up point/post office, and with no communication from the customer to our customer service team; will be refunded by issuing a discount code for the amount of the order, deducting the shipping cost.

3 - Payments made by MB (available for deliveries in Portugal) must be made via bank transfer. Therefore, we will request the customer’s bank account details to process the payment.

At Care to Beauty , our Customer Care team is here to assist you with any difficulties or complaints. Please carefully read all the following notes, and then contact us using the form provided.

12.1. Complaint of an order not yet delivered: Before making a complaint a bout a delay, please note that on standard shipping, the dates provided in the shipping confirmation e-mail are only expected ones. We cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.

The stated period does not include the necessary customs clearance time when your order arrives in the country of destination (in the case of countries outside the European Union. Local customs have their own rules and procedures and unfortunately, we have no power over them.

· On orders with delivery by standard shipping: Due to e-commerce growth and deliveries available worldwide, with the high number of destination countries, customs and postal services partners, we just consider an order as lost after 1 month of the maximum expected delivery time (when shipping to EU) or 2 months after the maximum expected delivery time (when shipping outside EU). We consider valid a complaint of a non-delivered order when made to our team for the first time within six months after shipping confirmation, and when its tracking page does not clearly identify the parcel as delivered. Complaints made for the first time, more than six months after shipping confirmation, are not accepted/valid.

· On orders with delivery by express shipping (DHL, UPS, FedEx and EMS): Claims of non-delivery placed more than 3 months after shipping confirmation aren’t accepted.

Please note our high level of responsibility and commitment to our customers:

We are responsible for your order until its delivery. If for any reason the delay makes your purchase pointless, we can refund you considering our refund policy:

1. We accept requests for refunds before the delivery takes place. The refund is processed when the customer refuses the delivery attempt, and the return procedure is identified on the tracking page.
2. By standard mail and with no delivery attempt made in the period of 2 months (1 month within EU) after exceeding the maximum estimated delivery date provided, when the said period has passed, we may assume that the order is lost and proceed with the refund. For deliveries with no tracking, if the destination postal services company informs us that an order is lost, we offer new shipping or a refund of the total amount of your order to our customer.

12.2.Complaint of an order that had a delivery attempt:

During the delivery attempt, if the order presents any signs of breach (damaged or wet box, with signs of having been opened, etc.), please reject the order delivery and contact us as soon as possible.

12.3.Complaint of an order that was delivered:

You should open the package and carefully check it before discarding the packaging. If you receive your order in good conditions and, after opening it, you notice that there is a missing or damaged product, please contact us within a maximum of 15 days by email to help@caretobeauty.com. Please follow our guaranteed process carefully to minimize any inconvenience - in your email, please provide the following information:

1. Your order number.
2. Pictures of the package, shipping label, the items received and the batch number of the product(s);
3. Detailed description of the damaged item(s).

We will analyze each case individually and offer the most suitable solution. We can offer a refund, partial refund, discount for future purchases or a reship of the product(s). Our goal is to provide the best solution for you as quickly as possible. Besides damaged, goods shall be considered defective when they do not have the usual or presented properties, do not serve their purpose, do not comply with statutory requirements or have not been delivered in the agreed quantity. Please note that an increased sensitivity or allergic reaction to the delivered goods cannot be deemed a defect in the goods. Pictures of goods in our e-shop are illustrative only and do not constitute a binding depiction of the goods’ properties (for example, the packaging image/language or the ingredient list may differ due to a change made by the manufacturer).

Free samples are free services of an advertising nature and do not constitute performance under a purchase agreement. Therefore, no discrepancy in the sample sent shall establish rights under defective performance.

Please remember that claims will be only accepted for a maximum of 15 days after receiving your order. Claims made later will not be accepted.

Care to Beauty complies with Portuguese legal obligations and is registered in the " Electronic Complaints Book".